Privacy Policy
Introduction
This Privacy Policy explains how Peace Florist (“we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal data. By browsing this website, placing an order, contacting us, or using our services, you agree to the data practices described in this Privacy Policy.
Personal Data We Collect
We may collect the following information:
Name
Contact phone number / WhatsApp
Email address
Delivery address and recipient details
Name of the deceased, funeral home or church name, hall or room, and service date and time
Condolence card message and sender name
Payment-related information (such as transaction records; actual payments are processed by third-party payment platforms)
Browsing records, IP address, device information, and cookies
Purpose of Collection
We collect personal data for the following purposes:
To process and confirm orders
To arrange floral production and delivery
To handle condolence card messages
To provide customer service and after-sales follow-up
To process payments, refunds, and disputes
To send order-related notifications
To improve our website and services
To comply with legal or regulatory requirements
Use and Disclosure of Data
We do not sell, rent, or trade your personal data. We may disclose your data to:
Delivery personnel or logistics partners
Payment platforms and banks
Funeral homes, churches, or venues (only the information necessary for delivery)
Legal, regulatory, or law enforcement authorities (where required by law)
Third-party service providers supporting our website, IT, or customer service
All third parties are required to handle data in accordance with confidentiality and privacy requirements.
Cookies and Website Data
This website may use cookies and similar technologies to maintain site functionality, analyse traffic, and improve user experience. You may manage or refuse cookies through your browser settings; however, some website features may be affected.
Data Storage and Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. Data will be retained only for as long as is reasonably necessary to fulfil the purposes for which it was collected, or as required by law.
Access and Correction
You have the right to access and correct the personal data we hold about you. To request access, correction, or to ask us to stop using your data, please contact us in writing at:
Email: enquiry@peaceflorist.com
WhatsApp / Tel:
Whatsapp: 6078 9919 / Tel: 2395 4168Address: Shop A, G/F, Prince Commercial Builiding,
150-152 Prince Edward Road West,
Prince Edward
We will handle such requests in accordance with the Hong Kong Personal Data (Privacy) Ordinance and may charge a reasonable administrative fee.
Direct Marketing
We will not use your personal data for direct marketing without your consent. If you consent to receiving promotional information in the future, you may withdraw your consent at any time.
Minors
This website and our services are primarily intended for adults. If you are under 18, please use this website and provide personal data only with the consent of a parent or guardian.
Third-Party Links
This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this website with the last updated date. Your continued use of this website constitutes acceptance of the updated terms.
Contact Us
If you have any questions about this Privacy Policy, please contact:
Peace Florist
Email: enquiry@peaceflorist.com
WhatsApp / Tel: Whatsapp: 6078 9919 / Tel: 2395 4168
Address: Shop A, G/F, Prince Commercial Builiding,150-152 Prince Edward Road West, Prince Edward.
Last updated: 1-1-2026
